Cutting Through the Ambiguity - DMA Contact Centre Council Event Invite

What?

You are invited to join us for the afternoon as we explore regulation, vulnerability, Best in Class and what all the upcoming changes mean for your contact centres.

Our expert panel will discuss:

Payments compliance (PCI) in customer contact centres – a fresh perspective (John Greenwood - Director Compliance3)

An overview of the much praised Vulnerable Initiative (Elaine Lee – Managing Director at ReynoldsBusbyLee)

What does the GDPR mean for your contact centre? (Peter Galdies - DQM GRC)

A showcase of best practice case studies.

Where?

The event will take place on 14th September at 3pm at Rio Suite, MSE Meeting Rooms, 103a Oxford Street, London, W1D 2HG.

RSVP

Please reply to Elizabeth Knott Simey (Elizabeth.knott-simey@dma.org.uk) by the 7th September to secure your place.