Vulnerable Training Workshop

Learn to understand the needs of vulnerable consumers and how to train and support your employees to do the same in this one-day workshop. Designed to train managers working in contact centres, led by DMA Vulnerable Taskforce members Elaine Lee of Reynolds Busby Lee and Jacqui Crawley of KMB Marketing.

You will learn:

• How to recognise customers in vulnerable circumstances
• To adapt conversations to better suit customers’ needs
• To use DMA’s free DMA training materials to share with your business, from c-suite down

Spaces are limited to 15. Please contact Rosie Atherfold for more information.

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Get £200 training credit when you book a course or qualification before 5pm on Thursday 31 August. Email us at training@theidm.com or call 0208 6140255 and quote CREDIT200.

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