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2020 Bronze Best Use of Mail


Agency: RAPP

Client: Specsavers Optical Group

Campaign Name: Hear Every Word

Campaign Overview

Making each word heard

A hearing loss diagnosis is the start of an emotional journey. Specsavers wanted to encourage more customers to “hear every word”.


Specsavers’ audiology customers take a brave step when they come in for a hearing test. But 73% who are diagnosed with moderate-to-severe hearing loss failed to go on to purchase a hearing aid.

Accepting hearing loss is an emotional journey. Practically, people miss out on conversations; not catching full sentences or losing their thread. RAPP’s solution dramatised how a hearing aid could help them catch a whole conversation.

In order to overcome the barriers to purchase, be that price, appearance or comfort the campaign focused on the life-changing benefits that a hearing aid can bring, in a way that demonstrated empathy and understanding.


RAPP developed a multi-channel strategy that targeted customers during the crucial first month after a hearing loss diagnosis. It was brought to life with a typographical device in emails and letters to illustrate how hearing aids help fill in the blanks.


For judges eyes only

The Team

RAPP/Proximity - Katherine Dallal, Senior Account Director - Rebecca Fernando, Account Director - Francesco Perillo, Creative Partner - Paul Beier, Creative Partner - Richard Colville, Senior Strategist - Megan Thompson, Data Planning Director - Aylwyn Michael, Senior Account Manager - Joel Butt, Deputy Head of Design - Hannah Pazda, Designer - Claire Trepleton, Art Director - Rebecca Bell, Copywriter - Tom Powell, Head of Copy