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When & Where?

Tuesday, 10th November 2020
-

Online
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Reserve your ticket for discussion, debate, and leading insights at Customer Engagement 2020 – Loyalty in a Pandemic, where you will unpick the theory and dive into the makings of successful and long-lasting customer engagement.

Email Jaspria Roda to reserve your spot for discussion, debate, and leading insights at Customer Engagement 2020 – Loyalty in a Pandemic.

The way we do business has changed. Customer’s expectations are now much higher, which has seen brands adapting in an agile way to suit not only our needs but their own new ways of working in this ever-changing world.

Brands have pooled together in an unprecedented way, making way for more seamless customer experience. In addition, many businesses have taken the opportunity to be more socially responsible and understanding.

Join us at Customer Engagement 2020 - Loyalty in a Pandemic, where we will launch our fourth edition of the ‘How to Win Trust and Loyalty’ research.

Tim Bond, Head of Insight, DMA will discuss the results of our newest report focused on brand loyalty in 2020 and what drives it. He’ll cover everything from channel preferences to post-purchase engagement strategies and the future of loyalty programmes.

Scott Logie, Customer Engagement Director, REaD Group, and Chair of the DMA Customer Engagement Committee, will set the scene for a day of expert insight and highlight key themes and ideas. You will:

  • Hear the key findings of the fourth edition of the “How to Win Trust and Loyalty” research
  • Learn from practical case studies
  • Engage in an expert-led panel discussion

Email Jaspria Roda to reserve your spot for discussion, debate, and leading insights at Customer Engagement 2020 – Loyalty in a Pandemic.

Ticket prices will be announced in due course.

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For all enquiries regarding this event, including sponsorship opportunities, please contact Jaspria Roda.

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