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When & Where?

Thursday, 5th March 2020

Room 3
Ducie Street
M1 2TP

Ticket Information

DMA member


IDM member

£50 (+VAT)

Non member

£50 (+VAT)

Customer Engagement - Manchester_Events.png

Discover how customer loyalty is evolving at Customer Engagement – Manchester. Join N Brown Group, Pets at Home and Join the Dots on Thursday 5 March to hear all the latest from our Customer Engagement campaign and gain expert insight and advice

Customer loyalty is changing. Consumers are seeking more freedom in choosing which brands to commit to – if they commit at all.

Join us in Manchester to hear from Tim Bond, Head of Insight, DMA, who will be building on the insights from ‘Acquisition and the Consumer Mindset’ and discussing new findings on loyalty programmes and subscription models.

Join us to:

  • Discover how subscriptions can be an opportunity to both acquire new customers and retain existing customers
  • Hear from Laura Logan, Senior Communications and Content Manager - Simply Be, N Brown Group, discuss Simply Be’s perks programme and the impact increasing customer loyalty has had
  • Learn from Martin Squires, Director of Advanced Analytics, Pets at Home, how to capture and retain customer loyalty
  • Discuss what happens when loyalty moves into the habitual with Peter Latham, Culture and Trends Consultant, Join the Dots

The session will be rounded off with a panel discussion covering the results of the research and discuss the topic of the day.


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For all enquiries regarding this event, including sponsorship opportunities, please contact Cynthia de Gelder.

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