It seems obvious. If you build a rapport with your customers, and you have something they want, then they will buy from you again and again. We want to know what builds this rapport. We know creativity, data and technology are factors but we don’t know how the interplay works. That’s why we developed our Customer Engagement campaign, to find out what makes brilliant engagement, for the benefit of marketers and consumers everywhere.

Better engagement means better business.

 

Should you outsource the evaluation of your paid social content?

The DMA Social Media Council provides advice for brands to solve their biggest customer engagement dilemma.
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Customer Engagement: The latest IDM training

Learn how to carry your most important people - your customers - with you every step of the journey your business takes with the latest IDM training
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  • 347 views

Insourcing or outsourcing social media customer services: Do you have the legal expertise to keep it in-house?

The DMA Social Media Council provides advice for brands to solve their biggest customer engagement dilemma.
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  • 235 views

DMA insight: How to win trust and loyalty

How can your business meet consumers’ demands while building trust and loyalty? This infographic explores the changing face of brand loyalty, by the DMA and Foresight Factory. Read the full report, Customer Engagement 2017: How to Win Trust and Loyalty for the full loyalty lowdown.
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  • 1538 views

Can an agency ever really GET my brand as well as me?

The DMA Social Media Council provides advice for brands to solve their biggest customer engagement dilemma.  
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  • 323 views

Should you manage customer service through social media in-house, externally or through a combination of both?

The DMA Social Media Council provides advice for brands to solve their biggest customer engagement dilemma
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  • 655 views

To insource, outsource or a bit of both?

The DMA Social Media Council provides advice for brands to solve their biggest customer engagement dilema
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  • 669 views

Customer Engagement 2017: Clive Humby and the loyalty myth

Dunnhumby and Starcount founder, the father of Big Data Clive Humby, warns against the Loyalty Myth - not all companies have rich enough data to really understand their customers  
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  • 551 views
Jun
27

Customer Engagement 2017

Join Starcount founder Clive Humby, speakers from British Airways, Disney, Naked Wines, Foresight Factory and REaD Group as we launch our research findings into what drives customer loyalty with the leading experts in engagement at the British Museum

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  • 5774 views