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DMA | Organisation | KMB Ltd


KMB House, Secure Hold Business Centre
Studley Road
B98 7LG
United Kingdom

Connect Win Grow Retain

KMB have existed in the area of Redditch for the past 30 years providing telemarketing services, data purchase, external training and fulfilment for our clients. In our early days, we started off as a telemarketing business, but over the years we have evolved to offer a number of other products and services. KMB's services include Telemarketing, Customer Satisfaction, Vulnerability Consumer Training, Telephony Training (Inbound & Outbound), Fulfilment and Data Cleansing.

We understand that outsourcing any aspect of your business is a major decision. KMB do everything to ensure that the handover is professional, structured and that the client is kept informed at all stages of the process.

We have a reliable, knowledgeable, 'safe pair of hands' approach and our key objective is to CONNECT businesses, give our clients the opportunities to WIN new business, ensure our clients GROW through a robust sales and marketing strategy and help our clients RETAIN these new relationships. These four key words are ingrained within the organisation and act as the principles that we work to on a day to day basis.

During our 30 year existence, we have had a staff retention time of 8 years+ which is unheard of in our industry. Our team also have an average age of 33 showing a level of experience that is very hard to replicate.

KMB is a long standing member of the Data & Marketing Association (DMA) aligning closely to DMA core values and KMB Managing Director Jacqui Workman is Chair of the DMA Contact Centre and Telemarketing Council and sits on the DMA North Council.

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