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Categories 2022

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The DMA Awards are the proving ground for work that works. For over 40 years, the DMAs have attracted entries from brave brands, the inspiring agencies they partner with and the multitude of tech and innovation suppliers companies who all combine to help bring vivid dreams to technicolour life. Every year it is a commitment to rigour and a stonewall belief in our three pillars: Strategy, Creativity and Results that sets the DMA Awards apart as the most rewardingly hard to win in the business.

There are 36 categories in total, split across five tracks: Industry Sectors, Channels, Campaigns, Data and Tech and Craft.

This is the Awards programme for you if your work has intelligent marketing at its heart.

If you have any questions, please contact our Awards Team who can answer your queries or arrange a time to talk you through the process, category selection and making the most of your DMA Awards Entry.

Industry Sectors

1. Automotive

What is it?

This category is for B2B or B2C work promoting automotive products or services.

What can you enter?

Work relevant to cars, commercial vehicles and motorcycles from manufacturers, retailers, leasing, and rental providers.

Entries may be made up of either a single execution or a full campaign using either single or multiple channels.

Your entry should show:

  • Whether the work targeted existing or new customers
  • How the strategy informed the creative execution
  • Results that show cost-effective leads and/or sales generated or tangible engagement with the product, service, or brand
  • How your work supported the overall marketing strategy

How is it judged?

This category is judged equally on strategy, creativity, and results.

Please note: Insurance and financial work with automotive components should be entered into the financial services category.

Get inspired: 2021 Automotive Winners Case Studies

2. B2B

What is it?

This category is for B2B work in any sector.

What can you enter?

Work that target’s business customers to buy or engage with brands, products, or services.

Entries can be made up of either a single execution or a full campaign using either single or multiple channels.

Your entry should show:

  • Whether the work targeted existing or new customers
  • How the work used customer insight in a new and interesting way
  • How the strategy informed the creative execution
  • Results that show cost-effective leads and/or sales generated or tangible engagement with the product, service, or brand
  • How your work supported the overall marketing strategy

How is it judged?

This category is judged equally on strategy, creativity, and results.

Please note:

Work that has been submitted into any sector category can be submitted here too if it is aimed at a B2B audience.

Get inspired: 2021 B2B Winners Case Studies

3. B2C

What is it?

This category is for B2C work in any sector.

What can you enter?

Work that target’s end customers to buy or engage with brands, products, and services.

Entries can be made up of either a single execution or a full campaign using either single or multiple channels.

Your entry should show:

  • Whether the work targeted existing or new customers
  • How the work used customer insight in a new and interesting way
  • How the strategy informed the creative execution
  • Results that show cost-effective leads and/or sales generated or tangible engagement with the product, service, or brand
  • How your work supported the overall marketing strategy

How is it judged?

This category is judged equally on strategy, creativity, and results.

Please note:

Work that has been submitted into any sector category can be submitted here too if it is aimed at a B2C audience.

Get inspired: 2021 B2C Winners Case Studies

4. Charity

What is it?

This category is for B2B or B2C work that seeks to raise funds for and/or awareness of charities.

What can you enter?

Work that seeks to raise funds for, awareness of, involvement in or affinity to a registered charitable organisation.

Entries can be made up of either a single execution or a full campaign using either single or multiple channels.

Your entry should show:

  • Whether the work targeted existing or new supporters
  • How the strategy informed the creative execution
  • Results that show cost-effective leads and/or sales generated or tangible engagement with the product, service, or brand
  • How your work supported the overall marketing strategy

How is it judged?

This category is judged equally on strategy, creativity, and results.

Please note:

If committed giving (i.e. regular donations such as standing orders or direct debits) is included in your evaluation of performance or value, make this clear and show how you calculate the whole-life value of donations.

Get inspired: 2021 Charity Winners Case Studies

5. Entertainment, Music and Publishing

What is it?

This category is for B2B or B2C work promoting entertainment, music services and publishing brands.

What can you enter?

Work relevant to broadcasting, streaming services, live experiences, television, cinema, mobile or digital gaming, music services, publishing brands.

Entries can be made up of either a single execution or a full campaign using either single or multiple channels.

Your entry should show:

  • Whether the work targeted existing or new customers
  • How the strategy informed the creative execution
  • Results that show cost-effective leads and/or sales generated or tangible engagement with the product, service, or brand
  • How your work supported the overall marketing strategy

How is it judged?

This category is judged equally on strategy, creativity, and results.

Get inspired: 2021 Entertainment, Music and Publishing Winners Case Studies

6. Financial Services

What is it?

This category is for B2B or B2C work promoting financial services or fintech.

What can you enter?

Work that promotes banking services; savings products; lending products; pensions; investments; financial advice; insurance or fintech solutions.

Entries can be made up of either a single execution or a full campaign using either single or multiple channels.

Your entry should show:

  • Whether the work targeted existing or new customers
  • How the strategy informed the creative execution
  • Results that show cost-effective leads and/or sales generated or tangible engagement with the product, service, or brand
  • How your work supported the overall marketing strategy

How is it judged?

This category is judged equally on strategy, creativity, and results.

Get inspired: 2021 Financial Services Winners Case Studies

7. Public Sector

What is it?

This category is for B2B or B2C work promoting or raising awareness of public sector products and services.

What can you enter?

Work that promotes public sector products, services, initiatives, and causes.

Entries can be made up of either a single execution or a full campaign using either single or multiple channels.

Your entry should show:

  • Whether the work targeted existing or new audiences
  • How the strategy informed the creative execution
  • Results that show cost-effective leads and/or sales generated or tangible engagement with the product, service, or brand
  • Participation levels, positive outcomes (e.g. behaviour change)
  • How the work supported the overall marketing objectives for the public body

How is it judged?

This category is judged equally on strategy, creativity, and results.

Get inspired: 2021 Public Sector Winners Case Studies

8. Retail and E-Commerce

What is it?

This category is for B2B or B2C work promoting Retail and E-Commerce (including FMCG) brands.

What can you enter?

Work for retailers in either e-commerce or bricks and mortar environments selling both goods and services.

Entries can be made up of either a single execution or a full campaign using either single or multiple channels.

Your entry should show:

  • Whether the work targeted existing or new customers
  • How the strategy informed the creative execution
  • Results that show cost-effective leads and/or sales generated or tangible engagement with the product, service, or brand
  • How your work supported the overall marketing strategy

How is it judged?

This category is judged equally on strategy, creativity, and results.

Get inspired: 2021 Retail and E-Commerce Winners Case Studies

9. Sports

What is it?

This category is for B2B or B2C work promoting the sports industry.

What can you enter?

Work relevant to activities, pursuits, fitness clubs, competitive and non-competitive sports.

Entries can be made up of either a single execution or a full campaign using either single or multiple channels.

Your entry should show:

  • Whether the work targeted existing or new customers
  • How the strategy informed the creative execution
  • Results that show cost-effective leads and/or sales generated or tangible engagement with the product, service, or brand
  • How your work supported the overall marketing strategy

How is it judged?

This category is judged equally on strategy, creativity, and results.

Get inspired: 2021 Sports Winners Case Studies

10. Travel and Leisure

What is it?

This category is for B2B or B2C work promoting travel services and leisure brands.

What can you enter?

Work relevant to transport, holidays, travel, accommodation, and leisure destinations or activities.

Entries can be made up of either a single execution or a full campaign using either single or multiple channels.

Your entry should show:

  • Whether the work targeted existing or new customers
  • How the strategy informed the creative execution
  • Results that show cost-effective leads and/or sales generated or tangible engagement with the product, service, or brand
  • How your work supported the overall marketing strategy

How is it judged?

This category is judged equally on strategy, creativity, and results.

Get inspired: 2021 Travel and Leisure - Winners Case Studies

11. Utilities and Telecommunications

What is it?

This category is for B2B or B2C work promoting utilities or telecommunication brands.

What can you enter?

Work relevant to utility and telecommunication services, brands or products.

Entries can be made up of either a single execution or a full campaign using either single or multiple channels.

Your entry should show:

  • Whether the work targeted existing or new customers
  • How the strategy informed the creative execution
  • Results that show cost-effective leads and/or sales generated or tangible engagement with the product, service, or brand
  • How your work supported the overall marketing strategy

How is it judged?

This category is judged equally on strategy, creativity, and results.

Get inspired: 2021 Utilities and Telecommunications Winners Case Studies

Channels

12. Email

What is it?

This category is for the best use of an email or an email programme generating response or engagement across B2B or B2C work.

What can you enter?

Work consisting of a single email, a series of emails, an automated email programme, or email that is part of a multichannel campaign.

The emails could have been sent as part of a mass mailing, segmented campaign, lifecycle campaign, programmatic or trigger emails.

Your entry should show:

  • Clear strategy that sets out the objectives and the success criteria
  • The target audience including why they were chosen
  • Rationale for why email was a pivotal channel to the overall success of the work
  • Any testing done
  • Campaign metrics such as ROI, conversions and email process metrics like opens, clicks and unsubscribes – ideally compared to other channels or email campaigns; what data was used to drive the work and any segment or personalisation tactics employed; creative and copy; optimisation and split testing; Q&A processes
  • Entries must include the ‘from’ name and the subject lines. Please upload live emails using the URL upload in the supporting material section of the entry form

How is it judged?

This category is judged equally on strategy, creativity, and results.

Get inspired: 2021 Email Winners Case Studies

13. Film, Video or Moving Image

What is it?

This category is for best use of film, video or moving image to generate a response across B2B or B2C work.

What can you enter?

The work can be advertising or branded content in a paid for, social or owned environment.

Your entry should show:

  • Clear strategy that sets out the objectives and the success criteria
  • The target viewer including why they were chosen
  • Rationale for why the film, video or moving image was pivotal to the overall success of the work
  • Creative
  • A strong call to action that compels you to want to act

How is it judged?

This category is judged equally on strategy, creativity, and results.

Get inspired: 2021 Film, Video or Moving Image Winners Case Studies

14. Mail

What is it?

This category is for work in a single-addressed mailing or a mailing campaign across B2B or B2C work.

What can you enter?

Work that targets existing customers or prospects, including either addressed or partially addressed mail.

Your entry should show:

  • Clear strategy that sets out the objectives the success criteria
  • The target audience including why they were chosen
  • Rationale for why mail was a pivotal channel to the overall success
  • What data was used to drive the work and any segment or personalisation tactics employed; creative and copy; optimisation and split testing; Q&A processes
  • Results achieved

How is it judged?

This category is judged equally on strategy, creativity, and results.

Please note:

If you have used JICMAIL to measure effectiveness, please include this information.

Get inspired: 2021 Mail Winners Case Studies

15. Out of Home

What is it?

This category is for B2B or B2C out of home (OOH) work that is designed to generate a response. This can either be a single execution or part of a multichannel campaign.

What can you enter?

Either digital or static OOH. Work may include video; dynamic, real-time content; social media engagement; mobile geo-targeting; multi-screen messaging; syncing and touchscreen interactivity; augmented reality; mobile-to-screen; gesture recognition; and behavioural measurement.

Your entry should show:

  • Clear strategy that sets out the objectives and the success criteria
  • The target audience including why they were chosen
  • Rationale for why OOH was a pivotal channel to the overall success
  • The creative concept
  • Demonstration of the data strategy
  • Results achieved

How is it judged?

This category is judged equally on strategy, creativity, and results.

Get inspired: 2021 Out of Home Winners Case Studies

16. Social Media

What is it?

This category is for the best use of social media across B2B or B2C work.

What can you enter?

Work that uses social media channels to engage with audiences or influencers and promotes peer-to-peer engagement.

It can be paid, earned or owned activity (please specify in your entry). Social can be the primary element of the work or part of a wider campaign if its impact can be proven in isolation.

Your entry should show:

  • Clear strategy that sets out the objectives and the success criteria
  • The target audience including why they were chosen
  • Rationale for why social was a pivotal channel to the overall success
  • How your work created brand awareness; increased customer engagement; reached new audiences; or increased customer value
  • The use of social media and other data sources to drive audience insight, target effectively, and measure performance
  • How well your social media was integrated with broader, organisational marketing goals
  • Results and KPIs showing brand-building, acquisition, or business growth as well as social media metrics such as likes or shares.
  • The unique use of social media in your work

How is it judged?

This category is judged equally on strategy, creativity, and results.

Get inspired: 2021 Social Media Winners Case Studies

17. Unaddressed Print

What is it?

This category is for best use of unaddressed print media across B2B or B2C work.

What can you enter?

Work that uses unaddressed print media. This includes door drops delivered to residential households or businesses, inserts, point of sale, or off-the-page advertisements in newspapers or magazines.

Your entry should show:

  • Clear strategy that sets out the objective and the success criteria
  • The target audience including why they were chosen
  • Rationale for why unaddressed print was a pivotal channel to the overall success
  • Creative
  • Results achieved

How is it judged?

This category is judged equally on strategy, creativity, and results.

Get inspired: 2021 Unaddressed Print Winners Case Studies

18. Voice or Audio

What is it?

This category is for best use of voice or audio to generate a response across B2B or B2C work.

What can you enter?

The work can be advertising or branded content in a paid for, social or owned environment.

Your entry should show:

  • Clear strategy that sets out the objectives and the success criteria
  • The target listener including why they were chosen
  • Rationale for why the film, video or moving image was pivotal to the overall success
  • Creative
  • A strong call to action that compels you to want to act

How is it judged?

This category is judged equally on strategy, creativity, and results.

Get inspired: 2021 Voice or Audio Winners Case Studies

Campaigns

19. Brand Building

What is it?

This category is for B2C or B2B campaigns that build brand awareness, increase positive perceptions and attitudes amongst prospects and/or customers over the long term.

What can you enter?

Work that shows a programme of campaign activities and includes clear and measurable evidence that it positively changed attitudes towards and awareness of the brand.

Your entry should show:

  • The insights driving the brand building campaign
  • Why the audience(s) chosen were targeted
  • How the strategy informed the creative execution
  • How the work contributed to the overall marketing objectives over the last two years
  • Show tangible metrics that increased brand awareness, shifted brand perception, and changed audience attitudes towards the brand

How is it judged?

This category is judged equally on strategy, creativity, and results.

Please note:

This category places more emphasis on long-term brand shifts rather than one-off response rates.

Get inspired: 2021 Brand Building Winners Case Studies

20. Customer Acquisition

What is it?

This category is for B2C or B2B acquisition campaigns.

What can you enter?

Work that shows how the campaign activity lead to growth of new customers to the brand and how these customers are increasing overall purchase behaviours.

Your entry should show:

  • The insights driving the need for acquisition of new customers
  • Why the prospect audience(s) were chosen
  • How the strategy informed the creative execution
  • Steps taken to capture enquiries or sales
  • How you integrated the strategy across all customer touchpoints
  • Show tangible metrics to prove your efforts were successful (number of new customers acquired, CPAs by media channel used, engagement in campaign activities, ROI).

How is it judged?

This category is judged equally on strategy, creativity, and results.

Get inspired: 2021 Customer Acquisition Winners Case Studies

21. Customer Journey

What is it?

This category is for B2C or B2B work that takes the existing or prospect customer on an engaging and connected journey.

What can you enter?

Campaigns specifically designed to deepen audience engagement. Journeys need to include multiple touchpoints and channels showing how the communications have guided and connected the journey and decision process from start to finish.

Your entry should show:

  • The insights driving the need for your connected customer journey
  • A journey map, so judges can understand the audiences, journeys, touch-points and data employed
  • Why the audience(s) were chosen
  • How the creative idea is woven through the journey bringing it to life and using each touch point in the most engaging way
  • Examples of the creative work at the different stages of the journey
  • How you integrated the strategy across all customer touchpoints
  • Show tangible metrics to prove the connected customer journey was successful. Increased engagement, brand uplift, sales, and ROI

How is it judged?

This category is judged equally on strategy, creativity, and results.

Get inspired: 2021 Customer Journey Winners Case Studies

22. Customer Retention or Loyalty Programme

What is it?

This category is for B2C or B2B customer retention or loyalty programmes.

What can you enter?

Work that shows how you retained customers, increased customer value, and drove loyalty. The activity can be ongoing, or a one-off retention campaign.

Your entry should show:

  • The insights driving the need for a customer retention or loyalty programme – outlining clear retention objectives
  • Why the audience(s) were chosen, and the segmentation used to improve messaging and performance
  • Understanding of the customers’ relationship with the category, the product, and the brand (e.g. usage patterns, defection triggers, emotional and rational criteria etc.)
  • How you used insight and data to drive the retention activity; including feedback and learning loops to refine targeting and/or dynamic content over time
  • Evidence that the activity has increased retention
  • Show tangible metrics to prove the retention and/or loyalty programme was successful. Include evidence that the activity has increased retention/loyalty, increased engagement, and LTV

How is it judged?

This category is judged equally on strategy, creativity, and results.

Get inspired: 2021 Customer Retention or Loyalty Programme Winners Case Studies

23. Integrated

What is it?

This category is for B2C or B2B campaigns using three or more media channels in any combination.

What can you enter?

Work that uses three or more media channels in the execution of the campaign.

Your entry should show:

  • Clear objectives and rationale (based on data and insights) for the media and channel strategy chosen
  • How the customer interacted across channels
  • Why the target audience(s) were used, backed up with insights
  • Strategic and creative synergy across all the activity
  • How the campaign increased the audience’s relationship with the brand
  • Show tangible metrics (engagement rates, CPA, ROI, etc) both for the individual media channels and for the overall campaign

How is it judged?

This category is judged equally on strategy, creativity, and results.

Get inspired: 2021 Integrated Winners Case Studies

24. Launch

What is it?

This category is for a B2B or B2C campaign launching a new brand, product, or service.

What can you enter?

Work that launches a new brand, product, or service.

Your entry should show:

  • The insight driving the launch strategy
  • How the insight informed both the audience selections and the creative approach that shaped the campaign
  • The campaign activity in detail and how it supported the overall strategy
  • Show tangible metrics that clearly prove that the launch was a success and the brand, product, or service, has been clearly established

How is it judged?

This category is judged equally on strategy, creativity, and results.

Get inspired: 2021 Launch Winners Case Studies

25. Performance Marketing Activity

What is it?

This category is for B2B or B2C campaigns showing the best use of performance marketing.

What can you enter?

Campaigns that delivered a positive and measurable ROI across all performance channels; Display, Social, Search (SEO/PPC), CRM, and website. Campaigns need to clearly show how they have been measured and optimised.

Your entry should show:

  • The insights driving the need for the performance activity
  • Why the target audience(s) were chosen and how you used data to tailor specific messages to individuals, at specific moments in time, and in specific contexts to engage each audience to act
  • How you integrated your messaging across all digital performance channels used
  • How data and technology drove effectiveness and improved performance for the business
  • Where relevant, show an inspiring use of programmatic buying, landing pages, online display, and content; creative integration of digital tech and use of dynamic creative
  • Innovative use of insight, data, audience buying, content creative, and activation
  • Show tangible metrics to prove the performance marketing campaign was successful - increased engagement and increase in sales, CPA, ROI. Include evidence of how the campaign was measured, tracked and how this information was used to optimise the performance of the overall campaign

How is it judged?

This category is judged equally on strategy, creativity, and results.

Get inspired: 2021 Performance Marketing Activity Winners Case Studies

26. Sustainability

What is it?

This category is for B2B or B2C marketing campaigns or initiatives that are working to raise awareness of sustainability and drive a change in behaviour.

What can you enter?

Work that drives sustainable behaviours, promotes sustainable choices, and/or influences customers to behave more sustainably.

Your entry should show:

  • Clear objectives and evidence of how these have been achieved
  • Who the work was aimed at
  • How the work used customer insight
  • How the strategy informed the creative execution
  • An idea that shows originality and appropriateness for the brand
  • Results that demonstrate a proven impact on environmental sustainability

How is it judged?

This category is judged equally on strategy, creativity, and results.

Get inspired: 2021 Sustainability Winners Case Studies

27. Thoughtful Marketing

What is it?

This category is for B2B or B2C marketing campaigns or initiatives that have demonstrated true compassion for their customers or society more broadly.

What can you enter?

Work that truly puts the customer first by recognising, understanding, and acting on an individual’s, business’ or society’s circumstances to go above and beyond normal service and be a force for good. This work could be Corporate Social Responsibility or other purpose led initiatives, it could be where a brand has partnered with a charity, or it could be an example of a brand prioritising ‘doing the right thing’ over driving a short-term sales uplift.

Your entry should show:

  • Who the work was aimed at
  • How the work used customer insight
  • How the strategy informed the creative execution
  • How your work supported individuals, businesses, or broader society
  • An idea that shows originality and appropriateness for the brand
  • Results that will demonstrate social value or the social impact created by your campaign, to reassure the judges that the work was effective.

How is it judged?

This category is judged equally on strategy, creativity, and results.

Get inspired: 2021 Thoughtful Marketing Winners Case Studies

Data and Tech

28. AI

What is it?

This category is for B2C or B2B marketing programmes that feature AI and/or machine learning.

What can you enter?

Marketing activity that shows how AI and/or machine learning have been used to drive hyper-personalisation and/or the delivery of (near) real-time communications to provide tailored and optimal customer journeys.

Your entry should show:

  • How you have applied AI and/or machine learning to drive programmes of activity that you would not otherwise be able to do
  • How you have designed and executed a solution that fits the needs of the business
  • How you have developed a solution that drives increased customer relevance and/or timeliness
  • How you have applied cutting edge data science techniques in a practical, commercial contex

How is it judged?

This category is judged equally on strategy, creativity, and results.

Get inspired: 2021 AI Winners Case Studies

29. Data and Insight

What is it?

This category is for data insights and the application of data across B2B or B2C work.

What can you enter?

Work that drives or contributes significantly to a campaign or programme strategy and execution. The work should have proactively used data to inform, support or drive engagement or business driving activity.

Your entry should show:

  • How powerful data can be by demonstrating where insight from the data has driven or contributed significantly to campaign strategy and execution
  • Where data analysis has driven a greater understanding of customer behaviour
  • Where data analysis has delivered a deeper understanding of the drivers of profit or operational efficiency
  • Where appropriate, show the use of AI, machine learning, or behavioural data-driven triggers
  • How the insight or data has been applied to drive response and/or targeting and an increase in ROI

How is it judged?

This category will be scored 40% on strategy, 20% on creativity, and 40% on results.

Get inspired: 2021 Data and Insight Winners Case Studies

30. Data Storytelling

What is it?

This category is for the best use of data storytelling across B2B or B2C work.

What can you enter?

Work that uses narrative or visual techniques to bring complex data insights to life. The work should have proactively used data to inform, support or drive engagement or business driving activity.

Your entry should show:

  • Storytelling, where a compelling narrative has been crafted around data insights
  • Evidence of creative and intelligent use of data
  • How the insights have been applied to campaigns or programmes and the impact they have had

How is it judged?

This category is judged equally on strategy, creativity, and results.

Get inspired: 2021 Data Storytelling Winners Case Studies

31. NEW: Digital Product

What is it?

This category is for digital product creation for either B2B or B2C brands, either from scratch or as part of a digital transformation journey.

What can you enter?

Websites, Mobile apps, wearables, software as a service platform.

Your entry should show:

  • A clear customer problem and customer need
  • A well thought through product design and product experience
  • Results such as number of downloads, users, revenue and ROI
  • A clear narrative on how your product has achieved the business goals

How is it judged?

This category is judged equally on strategy, creativity, and results

32. Marketing Automation

What is it?

This category is for work that demonstrate how automation has driven business value.

What can you enter?

Work that has used automation to optimise previously manual processes with the aim of allowing people to be more creative and innovative, increasing efficiencies or introducing personalisation that directly improves customer experience and value.

Your entry should show:

  • What business problem you helped to solve and the insight that led to this
  • How technology has been used
  • How automation of processes has driven business value
  • How it has enabled you to do something you could not previously do
  • How this has improved the customer experience and/or driven personalisation at scale

How is it judged?

This category will be scored 40% on strategy, 20% on creativity and 40% on results.

Get inspired: 2021 Marketing Automation Winners Case Studies

Craft

33. Creative Solution

What is it?

This category is for creative thinking in solving a particular marketing challenge for either B2B or B2C work.

What can you enter?

This category is for work displaying creative innovation that delivers action-orientated communications or experiences.

Your entry should show:

  • A strong idea that shows creative originality as well as appropriateness for the brand
  • An outline of the strategy and target audience
  • Results to reassure the judges that the work was effective

How is it judged?

This category is judged 20% on strategy, 60% on creativity, and 20% on results.

Get inspired: 2021 Creative Solution Winners Case Studies

34. Design or Art Direction

What is it?

This category is for design and/or art direction in any medium across B2B or B2C work.

What can you enter?

Work that drives response. Any format or media where design and/or art direction was crucial to the campaign.

Entries can be made up of either a single execution or a full campaign using either single or multiple channels.

Your entry should show:

  • A description of the strategy and target audience in a way that will help the judges assess the relevance of the Art Director’s/Designer’s approach
  • Results to reassure the judges that the work was effective

How is it judged?

This category is judged 20% on strategy, 60% on creativity, and 20% on results.

Get inspired: 2021 Design or Art Direction Winners Case Studies

35. UX

What is it?

This category is for user experience for either B2B or B2C work.

What can you enter?

Marketing activity that shows how UX has been used to deepen engagement and lead customers into action.

Either across single or multiple touchpoints. These touchpoints can be anything from online environments and mobile interfaces through to wearables, beacons, voice and facial recognition and physical spaces.

Your entry should show:

  • An idea that shows originality and appropriateness for the brand
  • The marriage of compelling copy, rich art direction, technical prowess and usability
  • An outline of the experience strategy and target audience
  • Customer journey mapping and how this played a part in creating a standout experience
  • Results to reassure the judges that the work was effective

How is it judged?

This category is judged equally on strategy, creativity, and results.

Get inspired: 2021 UX Winners Case Studies

36. Writing

What is it?

This category is for writing in any medium across B2B or B2C work.

What can you enter?

Work that drives response. Any format or media where writing was crucial to the campaign.

Entries can be made up of either a single execution or a full campaign using either single or multiple channels.

Your entry should show:

  • A description of the strategy, target audience and media strategy in a way that will help the judges assess the relevance of the writer’s approach
  • Results to reassure the judges that the work was effective

How is it judged?

This category is judged 20% on strategy, 60% on creativity, and 20% on results.

Get inspired: 2021 Writing Winners Case Studies

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