DMA advice: GDPR - a training guide for contact centre agents
27 Jun 2018
The GDPR / UK Data Protection Act is now in force, and this regulatory upheaval changes the way customers engage with brands.
Trust will become a more vital component of the relationship and this trust will be gained through transparency.
Empowering your front-line agents to have a fully rounded view of your data policies is really important.
The DMA Contact Centre Council has produced the below guide to help provide a practical guide on the areas your contact centre training will need to change.