Curate By

  • Theme
  • Sector
  • Channel
  • Communities
  • Show All
X

Connect to

X

DMA advice: GDPR - a training guide for contact centre agents

Tb3391dad64bc-dma-advice---gdpr---a-training--guide-for-contact--centre-agents_5b3391dad6401-8.jpg

The GDPR / UK Data Protection Act is now in force, and this regulatory upheaval changes the way customers engage with brands.

Trust will become a more vital component of the relationship and this trust will be gained through transparency.

Empowering your front-line agents to have a fully rounded view of your data policies is really important.

The DMA Contact Centre Council has produced the below guide to help provide a practical guide on the areas your contact centre training will need to change.

DMA advice: GDPR - a training guide for contact centre agents

Hear more from the DMA

Please login to comment.

Comments