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Councils

Get to know our council and committee members and find out what they do.
For more information please
contact the DMA.
The Direct Marketing Association
DMA House
70 Margaret Street
London W1W 8SS
Tel: 020 7291 3300
Fax: 020 7291 3301


Contact Centres & Telemarketing Council

The DMA Contact Centres & Telemarketing Council is focussed on helping DMA members find a secure and stable future, by providing high quality through adherence to the very best industry standards and creativity. 

If you’d like to find out more about the council’s work or the sector please email telemarketing@dma.org.uk

List of Members
Chair  
 Elaine Lee Elaine Lee, RenoldsBubsyLee Ltd Having spent more than 10 years working on the client side, Elaine has a great understanding of client expectations when outsourcing telemarketing activities. She has experience, as both a client and now a consultant to clients, of outsourcing and managing the outsource suppliers for inbound, outbound and customer service work in the UK and across Europe.
Vice-chair  
 Sureya Landini Sureya Landini, Blue Donkey Ltd As a CIPD qualified trainer, Sureya believes that raising standards and recognising the impact of great telemarketing on business growth is essential for the survival and growth of the industry. Founder and managing director of outbound B2B telemarketing company Blue Donkey, Sureya uses an approach to telemarketing that is intelligent, collaborative and unscripted.
Members  
  Jurgen Boltz, Genworth Financial Senior government relations manager at Genworth Financial insurance company since 2009, Jurgen has set up a media team (Genworth Marketing Solutions) to sell financial products through different channels, including telemarketing.  
  Jacqui Crawley, KMB Telemarketing Ltd Jacqui has spent more than 20 years in the industry, many of them at director level for large service providers such as Patientline and Sunlight Workwear. She joined KMB Telemarketing Ltd in 2009 as business development director and in November 2009 became managing director.
  Rufus Grig, Callmedia Managing director and chief technical officer, Rufus has specialist knowledge in call centre technology, and particular experience in responsible methods of predictive dialling. 
  Graham Smith, SCi Sales Group Marketing Director at SCi Sales Group, Graham has over 25 years experience in both online and offline marketing, advertising and design. He has held directorships at advertising and marketing agencies and worked on accounts as varied as Shelter Homeless Charity, Islington Council, Mitsubishi and Lennox Lewis (Heavyweight Boxing Champion).
  Steve Smith, Steve founded Tele-Connect Systems Ltd in 1985, one of the first UK software companies in the call centre business. He is director of Brookmead Consulting, which he set up in 2004, and takes a close interest in every aspect of unwelcome phone calls with his new company trueCall Ltd. 
  Joanne Webber, npower As external telesales manager, Joanne manages the outsourced telesales channel for npower retail markets. Prior to this, Joanne worked as a sales manager in the finance and leasing sector, and in the music business. 
  Fiona Whelan, CPM International Limited Fiona is director of call centres at CPM International and has 15 years’ experience in the contact centre industry. She also has a background in delivering multi-channel programmes across field marketing, phone, DM and digital channels.  
  Joanne Varey, Granby Marketing Services Joanne is a highly respected director in the marketing services sector with over 18 years’ experience and has been responsible for the planning, implementation and management of some of the UK’s largest promotional fulfilment campaigns. Joanne is a previous chair of the Response Management Council and was elected to the Contact Centres & Telemarketing Council in 2013.
 Co-opted Members
  Christopher Stransom, Age UK Customer engagement manger at Age UK, Chris has worked in customer experience positions for over 20 years, mostly in the charity sector but also telecommunications. He is eager to see contact centres of all types empowered to embrace the increase in understanding of customer experience principles in order to deliver positive experiences, but more fundamentally to help them embed a stronger customer experience focus in their organisations' strategic development. 


 
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